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    Terms and conditions

    These General Terms and Conditions (“Terms”) govern the rights and obligations between you, as the buyer, and us, as the seller, within the contractual relationships formed via the E-shop on the website www.antalshoes.sk.

    All information regarding the processing of your personal data is included in the Privacy Policy, which can be found under the “Podmienky ochrany osobných údajov” (Data Protection Conditions) in the menu.

    As you are certainly aware, we primarily communicate remotely. Therefore, these Terms also apply to our Contract, as we use remote communication means allowing mutual agreement without our simultaneous physical presence.

    If any part of these Terms conflicts with anything we have mutually agreed upon during your purchase process in our E-shop, the specific agreement shall take precedence over these Terms.

    1. SOME DEFINITIONS

    1.1 Price: the sum you pay for the Goods;
    1.2 Shipping Cost: the sum you pay for delivery of the Goods, including packaging fees;
    1.3 Total Price: the sum of the Price and the Shipping Cost;
    1.4 VAT: value-added tax in accordance with applicable legal regulations;
    1.5 E-shop: the online store we operate at www.antalshoes.sk, where Goods are purchased;
    1.6 Invoice: the tax document issued in compliance with the value-added tax legislation, covering the Total Price;
    1.7 We: Antal shoes s.r.o., with its registered office at Duchnovičova 552/54, 068 01 Medzilaborce, company ID (IČO) 53548337, recorded in the Commercial Register at the District Court Prešov, section Sro, entry 41544/P, e-mail: info@antalshoes.eu, phone number: +421 949 018 865, referred to by law as the “seller”;
    1.8 Order: your irrevocable proposal for entering into a Purchase Contract for Goods with us;
    1.9 Goods: anything available to purchase through the E-shop;
    1.10 User Account: an account created based on the data you provide, allowing the storage of entered data and the record of purchased Goods and concluded contracts;
    1.11 You: the person shopping on our E-shop, referred to by law as the “buyer”;
    1.12 Contract: the purchase contract concluded based on a duly completed Order sent via the E-shop, becoming valid at the moment you receive confirmation of the Order from us.

    2. GENERAL PROVISIONS AND INFORMATION

    2.1 The purchase of Goods is only possible through the web interface of the E-shop.

    2.2 When purchasing Goods, you are obliged to provide us with all information accurately and truthfully. We will therefore consider all information you have provided when placing the Order to be correct and truthful.

    3. CONCLUSION OF THE CONTRACT

    3.1 You may only conclude a Contract with us in the Slovak language.

    3.2 The Contract is concluded remotely via the E-shop, and you bear the cost of remote communication means. However, these costs do not differ in any way from your basic rate (mainly internet access), so there is no additional charge from our side beyond the Total Price. By sending the Order, you agree to using remote communication means.

    3.3 In order for us to conclude the Contract, you must create an Order draft in the E-shop, containing:

    • a) Details about the Goods to be purchased (in the E-shop you select the Goods you wish to buy by clicking “Add to cart”);
    • b) Information on the Price, the Shipping Cost, the VAT, the payment method of the Total Price, and the preferred delivery method for the Goods (these details are generated while creating the Order draft, with the Price, Shipping Cost, VAT, and Total Price automatically displayed based on the chosen Goods and delivery method);
    • c) Your identification data to allow proper delivery, namely your first name, last name, delivery address, phone number, and email address;
    • d) In the case of a Contract under which Goods are to be delivered to you regularly and repeatedly, also the information about how long such Goods will be delivered.

    3.4 During the creation of the Order draft, until it is finalized, you can modify and review the data. By clicking the “Order with payment obligation” button, you finalize the Order. Before pressing that button, you must confirm you have become familiar with and agree to these Terms (otherwise, the Order cannot be placed). This confirmation is done via a checkbox. Once you click “Order with payment obligation,” all the data you have entered is sent directly to us.

    3.5 We will confirm your Order as soon as possible after we receive it, by sending a message to your email address given in the Order. This confirmation will include a summary of the Order and these Terms. By confirming the Order, a Contract is concluded between us. The Terms as in effect on the date of the Order form an integral part of the Contract.

    3.6 Situations may occur where we cannot confirm your Order (e.g., if the Goods are not available, or if you exceed the maximum allowed quantity). We will inform you of any such limit in the E-shop in advance. If we cannot confirm your Order, we will contact you to send you a proposal for a modified version of the Contract. The Contract is then concluded once you confirm this proposal.

    3.7 In case an obviously incorrect Price is shown in the E-shop or in the Order draft (likely due to a technical error), we are not obliged to deliver the Goods at that Price even if you already received an Order confirmation and the Contract was concluded. In such a situation, we will contact you without delay and provide a revised Contract proposal. A new Contract is concluded once you confirm our revised proposal. If you do not confirm it within 3 days, we have the right to withdraw from the concluded Contract. An obviously incorrect Price includes, for instance, a case where the Price differs significantly from the usual market price or a digit is missing or extra.

    3.8 Once the Contract is concluded, you are obliged to pay the Total Price.

    3.9 If you have a User Account, you can place an Order through it. However, you must verify the correctness, truthfulness, and completeness of any pre-filled data. The method of creating the Order is the same as for buyers without a User Account, although you do not need to fill in your personal data again.

    3.10 In some cases, we allow a discount for purchasing Goods. To receive such a discount, you must enter the discount details in the designated field during the Order creation. Then the Goods will be provided at the discounted Price.

    4. USER ACCOUNT

    4.1 Based on your registration in the E-shop, you can access your User Account.

    4.2 You must provide accurate and truthful information when creating and updating your User Account.

    4.3 Access to the User Account is secured by a username and password, which must remain confidential. We assume no responsibility for misuse.

    4.4 The User Account is personal, and you are not entitled to allow third parties to use it.

    4.5 We may delete your User Account, especially if you do not use it for more than a year, or if you breach your obligations under the Contract.

    4.6 The User Account may not always be available, especially due to necessary maintenance of hardware and software.

    5. PRICING AND PAYMENT TERMS, RETENTION OF TITLE

    5.1 The Price is always displayed in the E-shop, the Order draft, and the Contract. If there is a discrepancy between the Price in the E-shop and in the Order draft, the Order draft Price applies, identical to the Contract Price. The Order draft also displays the Shipping Cost or the conditions for free shipping.

    5.2 The Total Price includes VAT and all other applicable statutory fees.

    5.3 We will request the Total Price once the Contract is concluded, but before delivering the Goods. You can make the payment as follows:

    • a) Bank transfer: We will send payment info in the Order confirmation. The Total Price is due within 3 working days.
    • b) Card payment online: Payment is via the Shoptet Pay payment gateway, under its terms at www.shoptetpay.com/sk/. The Total Price is due within 1 day for card payments.
    • c) Cash on delivery: The Total Price is due upon receipt of the Goods.
    • d) Cash on personal pickup: If picking up at our premises, the Total Price is due upon collecting the Goods.

    5.4 The Invoice is issued in electronic form after the Total Price is settled and sent to your email address specified in the Order. A printed copy will also be attached to the Goods, and it is accessible in your User Account if you have one.

    5.5 Ownership of the Goods passes to you only once the Total Price has been paid and the Goods are taken over. In case of a bank transfer, it is deemed paid upon crediting our account; otherwise, it is deemed paid at the moment the payment is made.

    6. DELIVERY OF GOODS, RISK OF ACCIDENTAL LOSS OR DAMAGE

    6.1 The Goods will be delivered in your chosen manner:

    • a) Personal pickup at Packeta pick-up points;
    • b) Courier services by Slovenská pošta or DPD.

    6.2 Delivery is only available within the Slovak Republic.

    6.3 We must deliver the Goods without undue delay, but no later than 30 days after the Contract is concluded. Should any circumstances affect the delivery date of your Goods, we will notify you by email, stating the new expected delivery time. Your right to withdraw from the Contract remains unaffected. For personal pickup, we will notify you via email when the Goods are ready to be collected.

    6.4 When taking over from the courier, please check the package. If the package is damaged, please immediately inform the courier and us. If the damage indicates unauthorized interference, you do not have to accept the Goods.

    6.5 You must receive the Goods at the agreed place and time. If you fail to do so, we will notify you via email where and for how long the Goods can be picked up, or if you request in writing within 14 days from the day you were supposed to receive it, we can resend it upon your request, provided you cover any costs of re-delivery. If you do not collect the Goods even within an additional deadline, we have the right to withdraw from the Contract due to a material breach. Our withdrawal becomes effective on the date we deliver that notice to you.

    6.6 If the Goods must be delivered repeatedly or in a different manner than agreed upon in the Contract due to your reasons, you are liable for all costs associated with that repeated delivery. Payment details for those extra costs will be sent to your email, payable within 14 days.

    6.7 The risk of accidental loss or damage to the Goods passes to you upon receipt. If you fail to receive them (except as described in 6.4), the risk passes the moment you had the opportunity to take them but did not do so for reasons on your side.

    7. LIABILITY FOR DEFECTS (WARRANTY CLAIMS)

    7.1 Introductory Provisions on Liability for Defects

    7.1.1 We undertake to supply the Goods of suitable quality, in the required quantity, and without defects.
    7.1.2 We are liable for any defects existing at the time you receive the Goods. For used Goods, we are not liable for defects caused by previous usage or wear. For Goods sold at a discount, we are not liable for defects that caused the discount in the first place.
    7.1.3 The general warranty period is 24 months, starting from the day you receive the Goods.
    7.1.4 If we exchange the Goods, the warranty period restarts upon your receipt of the new Goods.
    7.1.5 If you fail to claim your rights under the warranty period, they expire afterward. However, if it is a quickly perishable product, you must claim any defects by the day following the purchase at the latest.

    7.2 We guarantee that at the time the risk passes in line with Section 7, the Goods are defect-free, particularly:

    • a) Have the properties we agreed upon, or if not specified, the ones stated in the product description or the ones typically expected of similar Goods;
    • b) Suit the purpose we have stated or that is usual for Goods of the same type;
    • c) Match the sample if we set quality or design by sample;
    • d) Are provided in the correct quantity and weight;
    • e) Comply with relevant legal requirements;
    • f) Are free from third-party rights.

    7.3 Conditions of Asserting Liability for Defects (Complaints)

    7.3.1 If the packaging is damaged or the shipment incomplete, please do not accept it from the courier and notify us immediately by phone (+421 949 018 865) or email (info@antalshoes.eu). If you see obvious damage (e.g., mechanical), you must promptly make a complaint.
    7.3.2 For hidden defects, you must notify us promptly once discovered, but no later than the warranty’s expiration.
    7.3.3 The warranty only covers manufacturing defects, not wear and tear, mechanical damage, or improper use.
    7.3.4 You cannot claim liability for defects if you were aware of them before receiving the Goods or if we alerted you to them, or if you got a discount because of them.

    7.4 Asserting the Right to Defects (Complaint)

    7.4.1 If the Goods are defective, you may inform us (by email or letter or in person at our premises) and claim your defect liability rights.
    7.4.2 In your complaint, please describe the defect, provide your identifying data (including the email to which the complaint outcome should be sent), and specify which right from 7.5.4–7.5.8 you wish to assert.
    7.4.3 Please also submit the Invoice for the Goods (for proof of purchase). Without it, we need not accept the complaint.
    7.4.4 The complaint procedure starts the day we receive the defective Goods along with the necessary documents. If your complaint is incomplete, we will request completion (by email, etc.). In this case, the procedure starts the day we receive the completed information.
    7.4.5 If you fail to supplement the complaint within 10 days, we will consider the complaint unfounded.

    7.5 Complaint Handling

    7.5.1 If you are a consumer, you have the rights arising under Sections 622 and 623 of the Civil Code (detailed in 7.5.4–7.5.8). Within 3 working days (or 30 in complex cases) of your complaint, we decide the method of settlement.
    7.5.2 Once we determine the settlement method, we handle the complaint promptly, within 30 days at most. If this time passes, you can withdraw from the Contract or demand a new item if possible.
    7.5.3 We will issue a written statement on settling the complaint within 30 days. If the complaint is acknowledged, we will repair or replace the Goods, or refund the Price, unless agreed otherwise.
    7.5.4 If it is a remediable defect, you are entitled to its free, timely, and proper repair.
    7.5.5 Instead of repair, you can request replacement if it is not unreasonably costly for us (given the Price or severity of the defect).
    7.5.6 We may always choose to replace the defective Goods rather than repair them if it does not cause you serious inconvenience.
    7.5.7 If the defect is irremediable and prevents proper use, you can request a replacement or withdraw from the Contract. The same applies if the defect is repairable but occurs repeatedly or if multiple defects prevent proper use.
    7.5.8 For other irremediable defects, you may request a reasonable discount.
    7.5.9 The complaint is resolved by delivering the repaired Goods, replacing them, refunding the Price, granting a discount, notifying that the Goods are ready for pickup, or by a justifiable rejection of the complaint.

    7.6 The assertion of defect liability is governed by the Civil Code, Act 250/2007 Z.z. on consumer protection, and Act 102/2014 Z.z. on consumer protection in distance and off-premises sales.

    7.7 If you are an entrepreneur, you must report and claim any defect without undue delay, no later than 3 days after receiving the Goods.
    7.8 If you are a consumer, you can claim defects found in consumer Goods within 24 months of receipt.
    7.9 By concluding the Contract, you confirm you have been properly informed of your rights under Sections 622 and 623 of the Civil Code.

    8. WITHDRAWAL FROM THE CONTRACT

    8.1 The Contract may be terminated as described in these Terms or in other relevant sections explicitly permitting withdrawal.

    8.2 If you are a consumer, you have the right, under Section 7 of Act 102/2014 Z.z. on consumer protection in distance contracts, to withdraw from the Contract within 14 days from the day the Goods are delivered, without giving any reason. If we concluded a Contract involving multiple or partial deliveries, the 14 days start after the last part is delivered; for ongoing repeated delivery, it starts after the first. You can withdraw in any proven manner (email or letter).

    8.3 The 14-day period is deemed observed if you send the notice of withdrawal before it expires.

    8.4 If you withdraw, we will refund the Price within 14 days from the effective date of withdrawal to the account from which payment was made (or as specified in your withdrawal). However, we may wait to refund until the Goods are returned or you provide proof of sending them back. Please return Goods clean and in the original packaging if possible.

    8.5 In the event of withdrawal, you must return or hand over the Goods to us (or to our authorized agent) within 14 days at your own expense, unless we agree to personally collect them. The shipping cost is at your expense. We will also refund the shipping fee you originally paid, up to the cost of the cheapest shipping option offered.

    8.6 You are responsible for any decrease in the Goods’ value due to handling beyond what is necessary to ascertain their nature and functionality. We will charge you for such damages once the Goods are returned, payable within 14 days.

    8.7 We may withdraw if the Goods are out of stock, not available, or if the manufacturer or supplier discontinued them, or in cases of force majeure, or if, despite our best efforts, we cannot deliver within the stated timeframe. We will inform you promptly, and refund any payments within 14 days, using the same method you used, unless otherwise agreed.

    8.8 We may also withdraw if you fail to collect the Goods within 5 working days from the day you were obliged to do so.

    9. SUBMITTING COMPLAINTS AND GRIEVANCES

    9.1 As a consumer, you may file grievances in writing via email at: info@antalshoes.eu.

    9.2 We will assess your grievance and inform you via the email you provided.

    9.3 Supervisory authority: Slovak Trade Inspection (SOI), Prešov Inspectorate, Obrancov mieru 6, 080 01 Prešov 1, tel. +421 51 772 15 97.

    9.4 You may also file an online submission via https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi if you are unsatisfied with the handling of your complaint or grievance.

    10. ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMERS

    10.1 You have the right to contact us first at info@antalshoes.eu if you are not satisfied with the resolution of your complaint or you believe we have infringed your rights. If we refuse or do not respond within 30 days, you can file for alternative dispute resolution with the authority or authorized legal entity under Act 391/2015 Z.z.

    10.2 The list of these entities is published by the Ministry of Economy of the Slovak Republic: https://www.mhsr.sk/obchod/ochrana-spotrebiteľa/…

    10.3 You can submit proposals under Section 12 of Act 391/2015 Z.z.

    10.4 You can also seek an out-of-court settlement online via the ODR platform at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.

    11. FINAL PROVISIONS

    11.1 All written correspondence is primarily by email. Our address is in our identification details; we send you messages to the email address you used in the Contract, your User Account, or that you used to contact us.

    11.2 The Contract can only be changed in writing by mutual agreement. We are entitled to modify these Terms, but any modification does not affect existing Contracts—only future ones. If you have a User Account or a long-term repeating Goods contract, we will notify you 14 days before such a change. If you do not terminate within 14 days, the revised Terms apply to future deliveries after the effective date.

    11.3 In cases of force majeure or unforeseeable events (natural disasters, pandemics, operational failures, sub-supplier outages, etc.), we are not liable for damage arising from or connected to such events. If such conditions last over 10 days, both parties may withdraw from the Contract.

    11.4 Annexes to the Terms include a sample Complaint Form and a sample Withdrawal Form.

    11.5 The Contract, including these Terms, is archived by us electronically, but is not publicly accessible. You always receive a copy of the Order confirmation and Terms via email, so you have access to the Contract even without our further assistance. We recommend saving the Order confirmation and Terms.

    11.6 No codes of conduct under § 3 par. 1 (n) of the Act on consumer protection in distance selling apply to our activities.

    11.7 These Terms come into effect on March 15, 2023.

    Notice to the Consumer: Under § 10 par. 4 of Act 102/2014 Z.z. on consumer protection for distance contracts, the seller may request reimbursement for any reduction in value of the goods that results from handling them in a manner beyond what is necessary to ascertain their nature and functionality.